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Cancellation Policies

Privacy Policy

Any personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any personal information you give us will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us.

Some non-personally identifiable or generic information may be used for reporting purposes in order to better serve our customers in the future.

Cancellations · Refunds · Credits

Ticket purchases are non-refundable. If you are unable to keep your original excursion date, an in-house credit will be held for a future excursion for up to one year from the original excursion date. For any dining service tickets, full credit can be held only if cancellations are made 7 days prior to the excursion date. Otherwise, the meal cost will be deducted from the credit. Remaining credit will cover ticket cost only.  Credits are only valid for WMSR events and excludes The Polar Express™ Train Ride experience.

The Polar Express™: All ticket sales are final and non-refundable.  If a cancellation is neccesary, the rescheduled trip must be made in the same year as booked.  If there is no availability remaining in the calendar year, no refunds will be issued.  This is due to the licensing agreement with Warner Bros and Rail Events, Inc.

Handicapped Seating

Due to the historic nature of our equipment, limited handicapped seating is available. Both train stations feature handicapped restrooms. The train cars do not have handicapped access. Please call our office, 1-800-TRAIN50, to discuss your needs.

Pet Policy

“Only service animals will be permitted on-board; all others are prohibited.”

Service Animal Defined by Title II and Title III of the ADA. A service animal means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.