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Cancellation Policies

Privacy Policy

Any personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any personal information you give us will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us.

Some non-personally identifiable or generic information may be used for reporting purposes in order to better serve our customers in the future.

Cancellations · Refunds · Credits

Ticket purchases are non-refundable. If you cannot keep your original excursion date, an in-house credit will be held for a future excursion within the same calendar year as the original excursion date. Full credit can be held for dining experiences only if changes to the reservations are made 7 days before the excursion date. Otherwise, the meal cost will be deducted from the credit. The remaining credit will cover ticket cost only.  Credits are not valid for The Polar Express™ Train Ride, or other premium ticketed experiences.

The Polar Express™: All ticket sales are final and non-refundable.  If a cancellation is necessary, the rescheduled trip must be made in the same year as booked.  If there is no availability remaining in the calendar year, no refunds will be issued.  This is due to the licensing agreement with Warner Bros and Rail Events, Inc.

Handicapped Seating

Due to the historic nature of our equipment, the Western Maryland Scenic Railroad is not ADA accessible; however, every reasonable effort will be made to accommodate guests with special seating requirements.

If you or any guest within your party require special accommodations related to seating, please contact the Western Maryland Scenic’s Reservations Manager at (301)-759-4400.

Pet Policy

“Only service animals will be permitted on-board; all others are prohibited.”

Service Animal Defined by Title II and Title III of the ADA. A service animal means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.